Burns technicians participate in over 50 hours of training annually. Here, our staff trainer reviews the latest diagnostic procedures with four of our road technicians. When we arrive at your business, our techs have the knowledge and tools to minimize downtime! Our 50 Field Technicians, with fully stocked vans, are based throughout Northeast Ohio, Western Pennsylvania, West Virginia and western MD. We have two central facilities in Cleveland and Pittsburgh and two fully-stocked Parts Distribution Centers in Canton and Youngstown for the support of our Field Technicians. This gives us the ability to be at your facility in less than 2 hours to handle any emergency breakdown.
We are the first and only lift truck dealer to equip all of our service trucks with a Global Positioning System. This allows our 6 dispatchers to instantly locate and direct our nearest Field Technician to your facility, using the most efficient routs to ensure timely arrival.
We have six fully stocked Parts Express Parts Delivery Trucks that deliver parts to our field technicians, as well as our customers. This keeps our technicians on the job site, instead of driving around for parts, saving the customer hourly costs.